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Contact Form
FAQ
DO YOU OFFER INTERNATIONAL DELIVERY?
We are happy to announce that we offer 230 countries and territories with Royal Mail. Please visit Royal Mail for update list of countries & territories. Unfortunately we don’t deliver to any other countries not listed on Royal Mail. If you’ve any queries ralated to international delivery options, please drop us an email to contactus@dieseloutletshop.co.uk
HOW DO I TRACK MY PARCEL?
You can flow the process of tracking by clicking or tapping on the link provided through confirmation email. This will be updated at every scan point by our courier. Alternatively, You can also check the tracking by clicking Order Tracking To track your order all you need your Order ID & email address.
WILL I BE CHARGED CUSTOM AND IMPORT CHARGES?
We are based in UK so you won’t have to pay any additional charges such as Customs Duty or Import VAT within EU. However, If you are located outside EU Zone. Please check with your local custom authorities.
HOW LONG DO I HAVE TO EXCHANGE/RETURN AN ITEM?
You have 30 days from the date you receive your delivery to return goods from your order for an exchange or refund. We do allow slightly longer to return items for an exchange or credit note. Please note we do not accept any items back after 30 days from the date the order is delivered.
IS THERE A CHARGE TO MAKE A RETURN?
We do not offer free returns, however we do have several ways for you to return your item to us. You can purchase a return label at very competitive rates with Parcel2Go. This allows us to offer an affordable returns service for all of our customers which includes tracking and insurance.
ARE THERE ANY PRODUCTS YOU DO NOT ACCEPT BACK?
We do not accept earrings or underwear back due to health and hygiene regulations. We also do not accept returns on products from Crep Protect due to the usable nature of the items. All returned goods are subject to stringent checks by our returns department and any garments with a strong defined odor such as tobacco, cooking/food smells, aftershave or deodorant will not be accepted. Please include your return form in the return parcel and simply fill the return form and state that you would like to receive an exchange. We require the product ID number and size you require in the exchange item also writing on the return form. If you are unable to fill the return form, please enclose a note with your name, order number and that you require a refund written on it. All goods must have original tags attached and returned in the same condition as received. If the item is in a box, such as trainers, we will not accept your return if the box is damaged or has been written on.
HOW DO I REQUEST A REFUND?
Please include your return form in the return parcel and simply fill the return form and state that you would like to receive a refund. If you are unable to fill the return form, please enclose a note with your name, order number and that you require a refund written on it. All goods must have original tags attached and returned in the same condition as received. If the item is in a box, such as trainers, we will not accept your return if the box is damaged or has been written on.
